Troubleshooting Product Key Issues with Third-Party Purchased Microsoft 365
If you bought Microsoft 365 from a third-party seller and are experiencing problems with your product key, don't worry - we're here to help. In this article, we'll walk you through some common issues and provide solutions to get you up and running again.
Volume License Versions: A Different Installation Process
If you work in an organization that manages your installations, you may need to contact your IT department for assistance. Volume license versions of Microsoft 365 have different installation methods than retail copies.
Microsoft Workplace Discount Program (formerly Home Use Program)
If you purchased Microsoft 365 for personal use through your company, you can follow the instructions to install Office through the Microsoft Workplace Discount Program. This program allows employees to purchase software at a discounted rate.
Installation Issues with Older Versions of Office
If you're experiencing issues installing older versions of Office Professional Plus, Office Standard, or stand-alone apps like Word or Project, it's possible that your product key is not compatible with these versions. If this is the case, you may need to contact the seller for assistance or consider purchasing a different version of Microsoft 365.
By following these troubleshooting steps and understanding the differences in installation methods between volume license and retail copies, you should be able to resolve any issues with your Microsoft 365 product key and get back to using your software.
